Clontarf Bridge Medical Centre

Reviews of Clontarf Bridge Medical Centre

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  Nutritive Life Added November 22, 2022

  ★ ☆ ☆ ☆ ☆
  *NOT A BULKBILL CLINIC ANYMORE* they rip you off once you get there.
  I’ve made an appointment on line, as usual, once arriving to the clinic today, I was told I would be charge $50 with no previous notice whatsoever!!!Receptionist claimed it was stated online before making my booking but it’s not true, I’ve made another appointment on line on the spot in order to show her there’s no information about the charge, needles to say I won’t be attending here anymore.
  It’s not the money, is the lack of information that really bothers me.
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  Wendy Buchanan Added November 19, 2022

  ★ ★ ★ ★ ★
  My husband and I have been with the Clinic for many many years...I have tried Clinics closer to where we live at Donnybrook....but returned to the Clontarf Clinic as the care given to me was better by far from my Gps there. Sure I have had to wait on occasions....but don't you have to wait at any time to get seen. Dr Tiong and Dr Wollens are in my opinion wonderful...thorough...understanding and the receptionists are sooo lovely...patient and easy to approach...I am happy with my experiences and decision to return to Clontarf...
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  Succ Butts Added November 18, 2022

  ★ ☆ ☆ ☆ ☆
  I was told by Dr Mughul (apologies if misspelled) that my tonsils were, in his words, healthy and normal. After getting a second opinion I'm being referred to surgery and my new GP called him "incompetent if he thinks tonsils that swollen and red are normal". I wouldn't recommend seeing this GP at all
  
  Ive also seen Dr. Tiong and while wonderful for every day issues she took 6 months to even attempt to get me surgery to remove my gallbladder when I had been suffering daily intense gallstone pain. I would not recommend her for anything major but would recommend her for general help if you need it.
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  Craig Rose (Crabba! Rosie!) Added November 05, 2022

  ★ ☆ ☆ ☆ ☆
  Dr Robert burns did not listen to my situation at all! He had his own ideas on my situation and it's my first visit! He said we would argue if I was to see him! I'm not sure why
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  Michelle Eddington Added October 28, 2022

  ★ ☆ ☆ ☆ ☆
  Very poor service. We took our grandson in for his 18month vaccination which was booked by our daughter well in advance as they were traveling back from New Zealand. We arrived on time greeted by the reception to complete details etc. Once we had seen the doctor, she was very dismissive about our grandson history after asking for it I felt her persona and uncaring attitude needs to be addressed. We then went out to the reception area as the nurses would do the vaccination. The doctor appeared minutes later to let us know they did not have the required vaccination and had to reschedule. Come on guys we had booked in made it past reception to the incompetent doctor who will get paid by Medicare to not receive a vaccination we had booked. This medical centre is new, this facility is lacking professional guidance, empathy, knowledge and care. We will be taking this further to the health ombudsman. I encourage anyone else in this position to do the same.
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  Slug A Bug Added April 18, 2018

  ★ ☆ ☆ ☆ ☆
  The service here was discussing the receptionist Rachel bellows across the room at my partner to stop playing and soothing our 6 month old girl. Then presists on aguing with her across a room ful of ppl This was the worst experience ever .just found out she was the manager
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  Catherine Blakeley Added April 11, 2018

  ★ ☆ ☆ ☆ ☆
  Tuesday the 18th of July 2017, we had been back in Australia (after relocating from the states), for 2 weeks, my youngest son was very unwell with a chest cough, temps and general lethargy.
  I had driven passed the 'Clontarf Bridge Medical Center' and thought as they opened at 0700 hours and we had been up since 0400, they would be a good option. We turned up at 06:50 and waited, my eldest son saw movement and checked the door, I shared with him they would be getting ready, however he is a kid and was trying to be helpful.
  Lady inside barked 'we are not open yet' ok, I understand that, at 0700 we tried the door to come into the waiting area, we were greeted by Gayle who stated we were 'not legally allowed to enter the premise until a doctor was on site!!' Ummmm I asked if they did not open at 0700 (which it was) and we cannot sit in the waiting area?? 'When do the doctors arrive?' I asked?? 'Well they are supposed to be here now, oh look one is here!!'
  All this whilst my youngest son is coughing up a lung and 'Gayle' was very snappy and unhelpful.
  Upon entering the establishment and approaching the counter (after seating my sick son), I was greeted with 'You know how walk ins work?' 'No, says I, 'I have been out of the country for 6 years and have not used your facility before'
  Gayle then shared with me we would be seen between patients and they were booked out until 19:30 that night.
  Hands me a registration form to fill out, as my son was so ill and we were already there, I filled out the form and handed it back.
  Next lady called me up to the counter very rudely 'I need you up here' ( I did not catch her name), 'you need to fill out your sons date of birth' 'sorry' says I, 'I did not see that' 'it's right here!!!' says lady in question, VERY rudely!!!!
  I reacted with ' I have not had much sleep for quite a few nights!!!' Woman in question backed right down and processed form..
  We sat for awhile, both my sons witnessed this appalling behavior, after 40 odd minutes and my youngest son in tears stating 'mum, they don't care about me'.. oh, I have not mentioned how I was asked if said child had a temp, when I replied with 'yes' I was told a nurse would come out.. never saw one..
  We left, went to Majellan medical center, where my son was seen and treated within a 1/2 an hour time frame, he is an ill child people!!!!! I called and spoke to 'Sylvia' who shared with me that placing a complaint on 'social media' would not be seen and acknowledged, well I hope the 'general public' read these reviews and do not waste time at your clinic.. Josie Caruso (management apparently), you need to discuss 'customer service' and 'empathy and understanding' with the reception staff in this facility.
  I have a sister that's a pediatric nurse, oncology nurse and general nurse in the family, none of these people treat anyone (let alone an ill child), like this!!!

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